PAYMENT POLICIES

All accounts are set up on a prepay basis. ASP-Host.co.uk reserves the right to review price changes on an annual basis. All pricing is guaranteed for the period of prepayment on length of service.
Renewal of Domain Names and Hosting is the responsibility of the customer, should ASP-Host.co.uk have not received payment for the renewal of any or all services due for renewal by the provided due date. We reserve the right to suspend services and to allow domain names to lapse which may result in domain names becoming available for registration, until payment has been received. All customers will be notified by E-mail in advance of renewal date. It's the customer responsibility to inform Asp - Host of E-mail and address contact change for renewal notification.
If payment is not made within invoice payment date then ASP-Host.co.uk may immediately suspend any services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
All payment is in UK sterling. Any payment made in other currencies will either be refused, or an additional charge made.
ASP-Host.co.uk provides World Wide Web page hosting. If illegal content or fraud is found then we have a right to suspend the services until further investigation.

PAYMENT OPTIONS
ASP-Host.co.uk accepts the following payment options:

Credit / Debit Cards:
We accept credit and debit cards excluding American Express.

Cheque Payment:
Cheques should be made payable to: ASP-Host.co.uk. ASP-Host.co.uk cannot guarantee that a service will be provided until after any received cheques have been cleared.

Paypal Payment:
Payment should be made in UK Pounds Sterling, and sent to paypal@ASP-Host.co.uk. ASP-Host.co.uk cannot guarantee that a service will be provided until after the payment has been received.

Bank Transfer:
You will be supplied with our banking details on signing up. ASP-Host.co.uk cannot guarantee that a service will be provided until after any funds have cleared.

Standing Order:
You will be supplied with a standing order form on signing up. ASP-Host.co.uk cannot guarantee that a service will be provided until after any funds have cleared.

CANCELLATION AND REFUNDS
ASP-Host.co.uk reserves the right to cancel the service at any time for misuse. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes ASP-Host.co.uk's terms of service a refund will not be issued in the event of a cancellation. Customers may cancel their account at any time. Fees charged on a prepay basis are non-refundable . Money Back within 14 days from signup only if fault of ASP HOST and response times not delivered. We can not refund due to lack of skills in uploading a website or lack of knowledge with control panel or if welcome details did not arrive but were sent by us. There will be a admin fee of £12 for each DNS release of any co.uk domain name and fee of £15 for any .com, .net or international domain name. This is to cover time and configuration IP DNS changes only. All costs exclude VAT.

Service level Agreements

Please read response times for different packages in regard to service level agreements. Please make sure you have signed up for the right package when it comes to response times. If your website is for a business then its important you sign up for a business package for priority response times in regard to any issues.

All Business Packages come with 1 hour to 4 hour response times depending on issue. Most issues are dealt with immediately depending on the number of requests submitted by other users.

It is not advised to sign up for a home account if you wish to use your web site for business purposes.

All Starter and Home packages come with the following Service level Agreements:

First Line support issues \ response times from 2 – 4 hours. Example loss of Passwords and Basic connection problems and E-mail issues.

Advanced Response issues such as any problems with databases, any down time and e-mails problems can be 4 hours or more depending on individual issue.

All service level agreements are valid by support ticket submission only. We operate support by an E-mail support ticket system for security and audit requirements to track all issues and to make sure all issues are dealt with. All support tickets are dealt with and responded to. Please always check your junk mail folders or spam filters to make sure asp-host.co.uk is not reported as spam by your filter or Internet Service provider.

UNLIMITED USE POLICY
High bandwidth usage: ASP-Host.co.uk offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, ASP-Host.co.uk may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, ASP-Host.co.uk reserves the right to impose the High Resource User Policy for the consideration of all customers.

HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilization. ASP-Host.co.uk may implement the following policy to its sole discretion:

When a web site is found to be monopolizing the resources available ASP-Host.co.uk reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby ASP-Host.co.uk continues hosting the web site for an additional fee.

SERVER USE

ASP-Host.co.uk provides World Wide Web page hosting. If illegal content or fraud is found then ASP-Host.co.uk have the right to suspend all services until further investigation.
ASP-Host.co.uk reserves the right to refuse service and /or access to its servers to anyone.
ASP-Host.co.uk do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Government regulation.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of ASP-Host.co.uk.
Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
File storage is not permitted, this applies to any files uploaded to an account that is not for use as part of a web site or application.
INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold ASP-Host.co.uk harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against ASP-Host.co.uk, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless ASP-Host.co.uk against liabilities arising out of;

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with ASP-Host.co.uk' server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from ASP-Host.co.uk' server.

DISCLAIMER
ASP-Host.co.uk will not be responsible for any damages your business may suffer. Its the customers responsibility to keep backups of any web files, E-mails or additional services such as databases. ASP-Host.co.uk makes no warranties of any kind, expressed or implied for services we provide. ASP-Host.co.uk disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by ASP-Host.co.uk and its employees. ASP-Host.co.uk reserves the right to revise its policies at any time.